Terms and Conditions

Last updated: 27 July 2026

1. Identification of the service provider

In accordance with current legislation, users are hereby informed that the services offered via the website https://kabtransfers.com are provided by:

Headline: Tomasz Marcin Neumann Kabala

Tax Identification Number: 25739741G

Address: C/ Los Naranjos, No. 14, 29620 Torremolinos, Málaga (Spain)

Email: stellar800@hotmail.com

From now on, Kab Transfers.

2. Purpose

These General Terms and Conditions govern the provision of private passenger transport services offered by Kab Transfers via its website.

The contracting of any service implies the customer’s express acceptance of these General Terms and Conditions.

The services offered consist of pre-booked private transfers between airports, railway stations, ports, hotels, private residences or other pre-arranged pick-up and drop-off points.

Kab Transfers may provide the service directly or, where necessary for organisational or availability reasons, through partners or authorised companies that comply with current regulations governing passenger transport.

3. Booking process

Bookings can be made via the website, by email, telephone, WhatsApp or other means of communication provided by Kab Transfers.

To make a booking, the customer must provide at least the following:

  • First name and surname.
  • Email.
  • Contact telephone number.
  • Pick-up point.
  • Destination.
  • Date and time of the service.
  • Number of passengers.
  • Luggage.
  • Flight, train or ferry number, where applicable.
  • Any special requirements (child seats, reduced mobility, etc.).

The customer warrants that all information provided is accurate, complete and up to date.

Kab Transfers shall not be liable for any issues arising from incorrect or incomplete information provided by the customer.

4. Booking confirmation

The booking will only be considered confirmed once the customer has received the relevant confirmation from Kab Transfers.

Until then, the application will remain provisional.

The confirmation shall include, where applicable:

  • Date of service.
  • Pick-up time.
  • Source address.
  • Destination address.
  • Type of vehicle booked.
  • Total price.
  • Contact details.

It is the customer’s responsibility to check that all the details are correct.

Any errors should be reported as soon as possible.

5. Price and payment method

All prices shown include any taxes that are legally applicable, unless expressly stated otherwise.

The price of the service will be as stated during the booking process or as quoted to the customer beforehand.

Payment may be made using any of the payment methods accepted by Kab Transfers.

The company reserves the right to request full or partial payment for the service before it is provided.

The booking may be cancelled if payment is not received by the specified deadline.

6. Changes to bookings

The customer may request changes to a booking that has already been confirmed.

Changes are subject to availability and should be requested as far in advance as possible.

Amendments involving:

  • change of destination,
  • an increase in passenger numbers,
  • change of vehicle type,
  • an increase in the contracted hours,
  • the introduction of additional services,

may result in a change to the price originally agreed.

Kab Transfers will give prior notice of any changes to the price before they are accepted.

7. Cancellations and refunds

Cancellations must be notified in writing by email or by any other means authorised by Kab Transfers.

Unless a specific policy for a particular service is set out at the time of contracting:

  • Cancellations made more than 24 hours Cancellations made in advance will entitle the customer to a full refund of the amount paid.
  • Cancellations made less than 24 hours Cancellations made at short notice may result in the loss of the full amount paid.
  • If the customer fails to turn up at the collection point («No Show»), this will be treated as a late cancellation and will not entitle the customer to a refund.

Refunds, where applicable, will be made using the same payment method used for the purchase, unless otherwise agreed between the parties.

8. Delays and waiting times

Where the service originates from an airport, station or port, the customer must provide the correct flight, train or ferry number.

Kab Transfers will track the arrival once this information has been provided.

In the event of reasonable delays to the flight or other means of transport, the driver will adjust the pick-up time, provided that operational circumstances allow.

If the customer is unable to locate the driver, they should contact Kab Transfers immediately using the contact details provided in the booking confirmation.

Leaving the pick-up point without first contacting Kab Transfers may result in the loss of your right to any refund.

Where the customer causes waiting times to exceed those included in the contracted service, Kab Transfers may apply an additional charge or, if the wait prevents the service from being provided properly, terminate the service.

9. Luggage

Each booking includes the transport of the luggage specified during the booking process.

It is the customer’s responsibility to inform us of any special luggage, including, amongst other things:

  • bicycles,
  • golf boards,
  • sports teams,
  • musical instruments,
  • wheelchairs,
  • pushchairs,
  • bulky luggage.

Kab Transfers may refuse to carry luggage that has not been declared in advance if the booked vehicle does not have sufficient capacity.

Passengers are solely responsible for their personal belongings.

Kab Transfers shall not be liable for any loss, misplacement or damage to luggage unless there is proven wilful misconduct or gross negligence.

10. Child and young person’s chairs

Where current regulations require the use of child restraint systems, the customer must indicate this when making the booking.

Kab Transfers will do its utmost to provide the requested child seat, provided that this has been requested in advance and one is available.

Children must always be accompanied by a responsible adult.

The installation and correct use of the restraint system must be carried out in accordance with the applicable regulations.

A charge of 5 euros will be made for each child’s seat provided.

11. Pets

Please notify us of any animals you intend to bring with you before your booking is confirmed.

Kab Transfers may accept or refuse such transport depending on the type of vehicle, the applicable regulations and the terms of service.

Animals must travel in a carrier or using the safety equipment required by law; this is the sole responsibility of the owner.

Guide dogs and assistance animals will travel in accordance with current legislation.

12. Passenger behaviour

All passengers must behave respectfully whilst the service is being provided.

Kab Transfers may refuse to provide or continue the service where a passenger’s behaviour:

  • jeopardises the driver’s safety;
  • causes damage to the vehicle;
  • seriously disturb other occupants;
  • is under the influence of alcohol or drugs to such an extent that it compromises the safety of the journey.

Any damage caused to the vehicle as a result of improper use shall be the responsibility of the customer who made the booking.

13. Customer’s obligations

By booking any of the services offered by Kab Transfers, the customer declares and agrees that:

  • You are over 18 years of age or have sufficient legal capacity to enter into a contract.
  • The information provided during the booking process is accurate, complete and up to date.
  • They are authorised to make bookings on behalf of the other passengers included in the booking, where applicable.
  • You must comply with the legislation in force whilst using the service.

Furthermore, the customer undertakes to:

  • Please arrive on time at the specified location and time for collection.
  • Ensure that the telephone number provided remains operational on the day of the service.
  • Please give advance notice of any issues that may affect the provision of the service.
  • Do not carry dangerous goods, illegal substances, weapons, explosives or any items whose possession or carriage is prohibited by current legislation.
  • Please follow the driver’s instructions throughout the journey.

The customer shall be liable for any damage caused to the vehicle or its components where such damage results from negligent, reckless or deliberate behaviour on the part of any of the passengers included in the booking.

14. Kab Transfers’ obligations

Kab Transfers is committed to providing the contracted services with the utmost diligence, professionalism and punctuality.

The company will use vehicles that are suitable for the contracted service, properly insured and compliant with current regulations.

However, for operational reasons, due to availability or force majeure, Kab Transfers may substitute the vehicle originally booked with another of similar or superior specifications, provided that this does not cause any inconvenience to the customer.

If, due to exceptional circumstances, it becomes necessary to engage an authorised partner company to carry out the transfer, the service will continue to be provided under the same essential terms and conditions as agreed.

15. Limitation of liability

Kab Transfers shall not be liable for any delays, cancellations or incidents caused by circumstances beyond its control, including, but not limited to:

  • road traffic accidents;
  • fluid retention or circulatory congestion;
  • roadworks;
  • road closures;
  • adverse weather conditions;
  • strikes;
  • actions taken by public authorities;
  • police checks;
  • health emergencies;
  • closures of airports, stations or ports;
  • flight, train or ferry delays that have not been properly communicated.

Furthermore, Kab Transfers shall not be liable for:

  • missed flights, ferries or trains due to unforeseeable circumstances beyond the company’s control;
  • items left behind in the vehicle;
  • damage arising from incorrect information provided by the customer;
  • indirect damages, loss of profit or financial losses exceeding the amount actually paid for the contracted service.

In any event, Kab Transfers’ maximum liability shall be limited to the amount paid by the customer for the specific service that is the subject of the claim, unless otherwise provided for by applicable law.

16. Force majeure

Kab Transfers shall not be liable for any failure to provide the service or any delay in doing so where this is the result of unforeseeable or unavoidable events beyond its control.

The following, amongst others, are considered to be cases of force majeure:

  • extreme weather events;
  • fires;
  • floods;
  • earthquakes;
  • pandemics;
  • armed conflicts;
  • terrorist acts;
  • administrative restrictions;
  • general strikes;
  • unexpected breakdowns;
  • roadblocks;
  • emergency situations.

In such cases, Kab Transfers will take all reasonable steps to minimise the impact and, where possible, offer the customer an alternative solution.

17. Lost property

Items left behind in vehicles will be held for a reasonable period, provided they are claimed by the driver.

The customer should contact Kab Transfers as soon as possible to arrange for their luggage to be collected.

Any costs arising from the dispatch or return of such items shall be borne by the customer.

Kab Transfers does not guarantee the recovery of forgotten items and shall not be liable for any loss, damage or disappearance where there is no proven negligence.

18. Complaints and claims

If the customer considers that the service received does not correspond to what was agreed, they should report the issue to Kab Transfers as soon as possible so that we can attempt to resolve it immediately.

Complaints may be sent by email to:

stellar800@hotmail.com

It is recommended that claims include:

  • customer name;
  • booking number;
  • date of service;
  • a detailed description of the incident;
  • supporting documentation, where applicable.

Kab Transfers will respond as soon as possible in accordance with the relevant consumer and user regulations.

Furthermore, in accordance with Regulation (EU) No 524/2013, consumers may access the European online dispute resolution platform available at:

https://ec.europa.eu/consumers/odr

19. Data protection

Personal data provided during the contract process will be processed in accordance with the provisions of the Privacy Policy published on the website.

The main purpose of processing the data will be to manage bookings, provide the contracted services correctly, respond to enquiries and comply with the relevant legal obligations.

Data will only be disclosed to third parties where this is necessary for the proper provision of the service or where there is a legal obligation to do so.

20. Intellectual property

All content on the website, including, but not limited to:

  • texts;
  • images;
  • photographs;
  • logos;
  • designs;
  • icons;
  • graphic elements;
  • databases;
  • software;
  • source code,

are the property of Kab Transfers or their respective owners and are protected by Spanish and international legislation on intellectual and industrial property.

Reproduction, distribution, public communication, adaptation or use of this material is prohibited without the express authorisation of the rights holder.

21. Amendments to these terms and conditions

Kab Transfers may amend these General Terms and Conditions at any time to bring them into line with legislative changes, service improvements or new operational requirements.

The new terms and conditions will be published on the website and will come into effect from the date of publication.

Bookings that have already been confirmed will continue to be governed by the terms and conditions in force at the time they were made, unless a change is required by law.

22. Partial invalidity

If any provision of these General Terms and Conditions is declared null and void, invalid or unenforceable by a final judicial or administrative ruling, this shall not affect the validity of the remainder of the document, which shall remain in full force and effect.

23. Applicable law and jurisdiction

These General Terms and Conditions shall be governed by and construed in accordance with Spanish law.

In the event of any dispute arising from the interpretation, compliance with or enforcement of these terms and conditions, the parties agree to submit to the courts and tribunals having jurisdiction in accordance with current legislation governing consumers and users.

Where a contract is entered into between business owners or professionals, both parties, expressly waiving any other jurisdiction to which they might be entitled, agree to submit to the courts and tribunals of Málaga, unless otherwise provided for by the applicable legislation.